Frequently Asked Questions

We’ve gathered the most common questions about the creation process, pricing, formats, timing, and delivery. If anything remains unclear or if your project requires something special, feel free to reach out — we’re here to help you every step of the way.

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Choose the option that suits you best.

Every project starts with a conversation. You share your idea and photos, we prepare a personalized proposal (pack + format + timeline + price), you validate and pay securely online, and then the artwork creation begins. You review the result, we refine it if needed, and finally we deliver your artwork in the format you selected.

No. You can either start through the online form (Start Online) or book a call (Start on Call). Choose the option that feels most comfortable for you.

A Creative Pack defines the level of artistic work involved in your project — the complexity of the composition, the amount of customization, the number of revisions, and the overall time invested in your artwork. It does not include the printing format itself.

No. You can simply share your idea first. We’ll recommend the Creative Pack that best fits your project and your budget, and include it in your personalized proposal.

Prices shown on the website give you a clear estimate of the cost of each Creative Pack and available formats. Your final quote may vary depending on the specific details of your project, but everything is confirmed with you before you pay.

You pay only after receiving and approving your personalized proposal. Once you validate the pack, format, and price, you can complete payment securely online and the creation process begins.

Depending on your location and the payment provider used, several options may be available. If you have specific needs, please mention them when you contact us.

We offer a wide range of formats: digital files, art prints, posters, canvases, framed prints, textiles (art wear), and custom objects. The Pricing page shows a selection of formats, but more options are available on request.

Yes. You can choose to receive a high-resolution digital file only, which you can print locally for personal use.

Printed formats are not signed and do not come with a certificate of authenticity. For fully hand-painted original works or special projects, signing and certification can be discussed and specified in your proposal.

Yes. For example, you can commission one artwork and receive it as both a large wall piece and a smaller printed version or wearable piece. Just mention it when you start your project.

Clear photos where the key people or elements are visible are ideal. They don’t have to be perfect — we can often work with older or imperfect images, as long as the subject remains recognizable.

Yes. We can merge multiple photos into a single composition (for example, people who were not together in the original pictures). This will be taken into account when we recommend the right Creative Pack.

In many cases, yes. We’ll review your photos and tell you what is realistically possible. Sometimes, we may ask for additional images to ensure the best result.

Yes, we can integrate meaningful words, names, or dates in a subtle or visible way, depending on your preferences and the chosen style.

Each Creative Pack includes a certain number of revisions, depending on the level of customization. This will be clearly indicated in your proposal. Revisions are used to refine the artwork based on your feedback (details, colors, composition, etc.).

Revisions are there to adjust the details: colors, textures, balance of the composition, expressions, small elements you want more or less visible. Major direction changes after validation of the concept may require an additional fee, which will always be discussed with you beforehand.

Our goal is for you to feel emotionally connected to your artwork. We use your feedback during the revision phase to get as close as possible to what you had in mind. If something doesn’t feel right, we talk it through and find the best way to adjust within the scope of your pack.

Most artworks are completed within 3–4 weeks, depending on the Creative Pack and the complexity of the project. Your personalized proposal will include an estimated timeline.
However if you need a specific deadline we can see what is doable to reach your goal.

A: In many cases, yes. If you need your artwork completed for a birthday, anniversary, wedding, or another important occasion, tell us your deadline as soon as possible.
We’ll review your project and see what is realistically achievable to help you reach your goal.

Printed artworks:
– Clothes: 10–17 days
– Posters: 3–4 days
– Framed Posters: 7–9 days
– Canvas: 5–8 days

Original artworks:
– Shipped from Japan via DHL: 7–10 days worldwide

Delivery times are similar across Europe, North America, and Asia.
If you need your artwork for a specific date, contact us early so we can assess what’s doable.

Yes. We ship worldwide with tracking and reinforced packaging to protect your artwork during transport.

Shipping costs depend on your location, the chosen format, and the size of the artwork. These details are clearly listed in your personalized proposal before you confirm your order.

You are free to display your artwork at home and share photos of it on social media, always crediting the artist when possible. For any commercial use (merchandising, resale, branding, etc.), a specific written agreement is required.

No. The artist retains the copyright to the artwork and may use images of the piece in their portfolio or communication (unless you request otherwise for privacy reasons). However, you own the physical piece or the licensed digital file for personal use.

Absolutely. Custom artworks make meaningful gifts. You can either commission it directly for someone or offer a project to start together later. We can help you find the best way to present it.

Need more clarity before starting?
If you need more clarity at any stage, we’re only one message away.

Prefer to talk ?

If you don’t see your answer here, just reach out. We’ll be happy to guide you before your artwork begins.

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